Evoke Wellness at Coconut Creek provides residential addiction detox and treatment, including structured sober living recovery residences. We are committed to delivering quality treatment and communicating transparently by providing resources for our clients.
Below, we provide our mission and value statements for our structured sober living program. In addition, we offer guidelines and policies for our recovery residences, including procedures for feedback and grievances. Contact 866.693.3871 today for any questions or concerns.
Recovery Residence Mission and Vision Statements
Because not all wounds are visible, we are dedicated to healing the unseen. We do that by helping our residents integrate back into the community, family’s lives, and things they love! We’re committed to being confidential, sympathetic, and approachable.
As individuals enter through the doors and begin their recovery journey, which comes in many forms, Evoke Wellness at Coconut Creek wants all residents to know that we will provide what is needed to live a lifetime of happiness. We do not promise freedom, but Evoke Wellness at Coconut Creek will provide individuals with the tools to reach the freedom they deserve. We stand behind our vision to promote a prosperous, longer, healthier, and happier life.
Florida Association of Recovery Residences (FARR) Code of Ethics
FARR Certified Residences ensure all owners, managers, and staff receive an orientation to the FARR’s Code of Ethics and document their agreement to abide by these principles as a condition of employment. This orientation includes confirmation that all owners, managers, and staff successfully complete FARR Ethics and FARR Standards training annually.
Certified Recovery Residences must ensure each newly hired staff member completes these two mandatory trainings within their first ninety (90) days of employment where applicable, the professional staff at each site shall review all pertinent Codes of Ethics annually and attest in writing to their willingness to abide by the principles Certified Residences ensure that residents receive an orientation as to their rights and responsibilities upon admission, including their right to receive ethical care.
Confirmation of this orientation must be documented in each individual resident’s file. Certified Residences ensure all residents are provided information during their orientation regarding the process and steps residents may take to report any ethical or standards violations.
Responsibility to Residents
- The primary obligation of Owners, Managers, Staff, and Volunteers of Certified Residences is to respect the integrity and promote the welfare of the resident, whether the resident is assisted individually or in a community setting. In a community setting, Owners, Managers, Staff, and Volunteers of Certified Residences are also responsible for taking reasonable precautions to protect individuals from physical and/or psychological trauma resulting from interaction within the Community.
- FARR Certified Residences shall ensure that in any community setting, staff, volunteers and visiting sponsors, recovery coaches, and/or counselors set a norm of confidentiality regarding all community participants’ disclosures.
- FARR Certified Residences ensure that if a resident is or has been in a therapeutic relationship with a professional person or entity, staff attempts to make contact with that professional person or entity after obtaining proper releases for the exchange of relevant information from the resident. These contacts or attempts to contact must be documented in the resident record.
- When it has been determined that the Resident’s needs are not being met at the current level of care/support, the Resident will be receiving the necessary assistance with residential placement in the appropriate level of care/support. When it has been determined that the Resident’s needs are not being met at the current level of care/support, the Resident will be receiving the necessary assistance with residential placement in the appropriate level of care/support.
- Certified Residences should ensure that, if a resident’s condition indicates there is a clear and imminent danger to the resident or others, staff (per Certified Residence policy and procedure) alert first responders to address danger and risk and then apprise Recovery Residence supervisor/manager/administrator; staff should be trained to appreciate all imminent harm potential is beyond the scope of the Recovery Residences level of support and must be referred and deferred to professionals.
- Owners, Managers, Staff, and Volunteers of Certified Residences refrain from any practice of intimidation, bullying, or otherwise threatening or discriminatory behavior; relying instead upon the appropriate, consistent, and uniform application of written residence rules and consequences
- No Owners, Managers, Staff, or Volunteers of Certified Residences will solicit or accept any commission, fee, or anything of monetary value from residents, other related persons, or referral sources, including, but not limited to, the borrowing of money from a resident under any condition or circumstance (see Ethical Conflicts below)
- Certified Residences ensure that if a resident’s condition deteriorates, i.e., relapse or psychological deterioration, referral, and linkage to appropriate interventions will be made.
- Certified Residences ensure fair and equitable financial policies and procedures pertaining to scholarships and repayment processes, i.e.
- Scholarships: (Partial or Full) Residents are orientated to the type of scholarship and, specifically, what is and is not included in the scholarship. Orientation is acknowledged by resident signature, and documentation is maintained in the resident file.
- Repayment Structure: Certified Residences who structure a payment plan for admission and/or ongoing fees should ensure the payment plan is fair and equitable, and the resident is afforded the financial means to personally care for repayment.
- Fees should be renegotiable if the resident’s financial ability is altered and in no way inhibit the resident from seeking alternative employment which would strengthen their well-being.
Certified Residences and their employees shall excuse themselves from taking an active part in the recovery and/or treatment plans of relatives, close friends, and/or business acquaintances. Certified Residences and their employees may participate in political activities on their own time and in accordance with their individual desires and preferences, but it must be clear at all times that they are doing so as individuals and not as representatives of FARR or their organization unless specifically agreed to by FARR or their Recovery Residence Administrator. Certified Residences and their employees may not offer, pay, solicit, or receive any commission, bonus, rebate, kick-back, or bribe, directly or indirectly, in cash or in-kind, or engage in any split fee arrangement, in any form whatsoever, to induce the referral or in return for the acceptance or acknowledgment of treatment, of patients or patronage to or from a health care provider or health care facility as defined in FS 817.505. licensable entities must remain compliant with defined by Section 397.321, F.S. and Rule 65D-30, F.A.C. Certified Residences ensure that former clients are not hired as an employee at any site unless a significant period of time has elapsed. At a minimum, a six (6) month prohibition period should be clearly stated in the Certified Recovery Residences policy and procedures regarding employment of former clients Certified Residences ensure all program associates refrain from engaging in any non-therapeutic dual relationships for a minimum of 2 (two) years. If a more restrictive time frame is listed in an employee’s professional ethics code, then that time frame shall apply. Certified Residences shall not provide clinical or therapeutic interventions which are licensable under Chapter 65D-30, Florida Administrative Code without a license issued by the Department of Children and Families, Substance Abuse and Mental Health Program Office.
Responsibility to Colleagues
Owners, Managers, Staff, and Volunteers of Certified Residences having knowledge of unethical practices on the part of another colleague shall report such practices to the Recovery Residence Administrator and/or, as needed, to the colleague’s professional Ethics Board Owners, Managers, Staff and Volunteers of Certified Residences should not use the workplace for proselytizing religious, political, or economic issues. However, faith-based programs are encouraged to share their personal testimony and experience as a peer with residents who have elected to reside in the faith-based Certified Recovery Residence.
Owners, Managers, Staff, and Volunteers of Certified Residences shall not knowingly make marketing claims or create any advertising or allow for any advertising to be created on their behalf, which contain.
A. False or misleading statements or exaggerations.
B. Testimonials that do not really reflect the real opinion of the involved individual.
C. Price claims that are misleading.
D. Promotional offers designed to induce enrollment in exchange for free rent, air travel, grocery cards, gym memberships, and/or other such “freebies.”
E. Therapeutic strategies for which licensure and/or counseling certifications are required but not applicable at the Certified Recovery Residence.
Evoke Wellness Coconut Creek Resident Grievance Procedures
All individuals are afforded the right to file a complaint and/or Grievance at any time without fear of reprimand or retaliation by any staff of Evoke Coconut Creek. Any individual or individuals who believe that their rights have been violated may at any time file a complaint/grievance pursuant to the procedures set forth below, on your own behalf, or on the behalf of another individual. All individuals are encouraged to file a grievance. All residents will have immediate access to the Resident Grievance Forms in the Community Great room area. Visible posting of the Resident Grievance Procedures shall also be in Community great room area. Evoke Wellness Coconut Creek will also include a FARR grievance re-direct link on the company’s website.
The following Steps below describe the Client Grievance Procedures:
An informal complaint—all residents are encouraged to discuss any problems, issues, or complaints with a Peer Leader staff. The Resident and the Peer Leader shall work towards finding a resolution. The Peer Leader will correspond with the Resident House Manager on the grievance and/or complaint and any resolution. Documentation of this informal discussion shall be logged and tracked by the Resident House Manager via an incident report.
A formal grievance may be filed at any time. If a resident desires to file a formal grievance, the Resident Grievance form will be completed signed, dated by the resident, and submitted in the Resident Grievance Collection Box. The Resident Grievance Tracking Collection Box is checked at least once every other day by the Peer Leader Staff. The Resident House Manager will collect the form, sign it, date it, and include the time of collection and receipt. The Resident House Manager shall provide the Grievant with a Filed Resident Grievance Form receipt and shall log the filed client grievance on the Resident Grievance Tracking Report. The Resident House Manager will take professional steps to ensure an appropriate investigation of each complaint/grievance to determine its validity. These rules contemplate informal, but thorough, investigations, affording all interested people and their representatives, if any, an opportunity to submit evidence relevant to the complaint. Within 72 hours of receipt, the Resident Housing Manager will schedule a meeting with the resident to review findings, render a resolution, and provide a written resolution.
If the Grievant is not satisfied with the resolution or findings provided in Step 2, or if the complaint is not resolved in Step 2, the grievant may file a formal appeal which will be filed on the Resident Grievance Appeal Form, completed, signed, and dated, and submitted in the Resident Grievance Collection Box. The Resident House Manager shall collect the Resident Grievance Appeal form, sign it, date it, and include the time of collection and receipt. The Resident House Manager will provide the resident with a filed Resident Grievance Appeal receipt and will log the filed Resident Grievance Appeal on the Resident Grievance Tracking Report. The Resident Grievance Appeal Form shall be forwarded to the Certified Recovery Residence Administrator. The Certified Recovery Residence Administrator will take steps to ensure an appropriate investigation of each complaint/grievance to determine its validity. These rules contemplate formal and thorough investigations, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to the complaint. The Certified Recovery Residence Administrator shall schedule this meeting to be held with the resident and or any representative and the Certified Recovery Residence Administrator within 3 business days of the date filed. The resident will be presented with a resolution which will be in writing.
If a resident is still dissatisfied or is dissatisfied at any point, the resident has the right to voice complaints, or concerns about service, treatment, procedures, my rights, and company policies by contacting any one of the following agencies listed below but are not limited to, that govern and or oversee our facility:
- Florida Association Recovery Residence Administration (561) 299-0405 or www.FARRonline.info/grievance
- Disability Rights, Florida: (800) 342-0823
- Florida Abuse Registry Hot Line: 1-800-96ABUSE or 1-800-962-2873
All Residents shall have access to the above contact numbers, which shall be displayed in common areas. All Residents shall be afforded the opportunity to contact any of the agencies without fear of retaliation or reprimand, at any time.
Any allegations of physical, sexual, or emotional abuse, neglect, or exploitation by any staff member and or resident will immediately be brought to the attention of the Certified Recovery Residence Administrator and Owner, and the Florida Abuse Hotline Registry shall be notified. The Resident will be afforded the opportunity to contact the local city of Coconut Creek Police Department and the Florida Department of Children and Families, Southeast Region, Substance Abuse and Mental Health Program office. These agency numbers shall be posted in the community lounge area.